Customer satisfaction questionnaire

In order to offer you continuous improvement in our service, we would like you to complete the following questionnaire and return it to us as soon as possible.

1. Marketing organisation

How do you rate ...

a) The completeness and ease of consultation of our catalogues and price lists.

b) The availability and professional training of our agents and sales representatives, the frequency of visits.

c) The behavior of the head office marketing staff

d) Punctuality in deliveries of articles ordered

e) Completeness of consignments of goods ordered

f) Our participation in national and international fairs

2. Products and service

What is your opinion of ...

g) The quality level of our production

h) The completeness of our product range

i) The reliability of our checks and our guarantees

l) Up-dating of our items and research into new products

m) The quality and availability of customised products

n) The quality of packaging and consignment materials

o) Our consignment service

p) The availability of spare parts and replacements under guarantee

3. Our competitors

How do you rate us against our competitors

q) For the quality of our products

r) For the punctuality of consignments

s) For the price of our products

t) For the service we offer

u) For our market image

4. Remarks and criticisms

We would like you to suggest improvements to our services. These will be examined by our Quality manager.

Under the law 196/03, and in the spirit of ethics SAU S.p.a. uses to safeguard the privacy of navigators, the data supplied are processed by SAU S.p.a, the owner of the data processing. Customers may apply to SAU S.p.a., Via Dei Raseni, 6/B Polinago, 41040 Modena for all communications and requests concerning their data according to article 7 of the above law. These data will be used exclusively to obtain information or services requested by the customer.